The brief
R2R Window & Gutter Cleaning is a busy exterior-cleaning business in West London with an exceptional reputation — over 160 five-star Google reviews and a steady stream of repeat customers.
The problem wasn’t the business. It was that the website did almost nothing with that reputation. They came to us to build a site that finally matched the standing they’d earned.
The challenge
R2R had built the hardest thing to build — trust, at scale — and the old website was throwing it away. All that social proof, 160-plus glowing reviews, and none of it was working for them online.
The site was thin and dated: slow on a phone, unclear about the areas they covered, and offering no easy path to book. A potential customer who’d been recommended R2R and searched for them found a page that didn’t reassure or convert. For a business that lives on reputation and repeat work, the website was the weakest link in an otherwise strong operation.
What we built
We built R2R a fast, conversion-focused site that leads with the proof. The reviews, the service areas and an obvious way to get in touch are front and centre — the site’s whole job is to turn a recommendation or a local search into a booking.
It’s mobile-first, quick to load, and fully managed from our CRM, so service areas, prices or seasonal messaging can be updated in minutes. We set up the structure to support local search across the patches R2R covers, wired in click-to-call and enquiry routes, and made sure the design carries the same quiet confidence as those 160 five-star reviews.
Everything runs on our publishing engine, so as R2R expands into new areas, new pages follow without a rebuild.
The results
R2R finally has a website that matches the reputation. The ★5.0 rating from 160 Google reviews is impossible to miss, the service areas are clear, and booking is a tap away.
Where the old site let a hard-won recommendation slip through the cracks, the new one closes it — turning trust into enquiries. It’s a small business that had already done the difficult part; now the website pulls its weight too.
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We build the same for trades across the North East.
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